CONTACT US
By Phone: 1-877-212-8450 (9am to 5pm EST Monday-Friday)
By email: [email protected] (9am to 5pm EST Monday-Friday)
SHIPPING COSTS AND METHODS
|
Method |
Shipping Cost |
Expected |
||||||
|
Order Amount |
< $25 |
$25 - $50 |
$50 - $100 |
$100 - $200 |
$200 - $300 |
$300 - $500 |
> $500 |
|
|
Standard |
$5 |
$8 |
$10 |
$13 |
$15 |
$17 |
$20 |
Up to 5 business days |
|
Rush |
$12.50 |
$15.50 |
$17.50 |
$20.50 |
$22.50 |
$24.50 |
$27.50 |
2 business days |
|
Next Business Day |
$20 |
$23 |
$25 |
$28 |
$30 |
$32 |
$35 |
Next business day |
*Above shipping rates apply ONLY to the U.S. Some commercial addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please review your shipping address.
ORDER TRACKING
To track an order, please click on the shipping link in your original email from us. Alternatively you may contact us using the contact information provided above.
RETURN INSTRUCTIONS
To return an item or items please follow these simple steps:
RETURN POLICY
Returns shipping is FREE within the United States. Returns must be sent to STELLA VALLE within 14 days from the date you received them. Merchandise must be unused and in the same condition as it was shipped. Merchandise that has been used, altered, or damaged will not be accepted. A refund will be issued for 100% of the purchase price, less shipping and insurance costs incurred by us, if any (for example, as the result of a free shipping promotion). Refunds will not include any shipping or insurance costs you incur in receiving the item or in returning the item to us. On International orders, refunds also will not include any customs or import duties, brokerage fees, or taxes paid on shipments.