stella valle customer service is available 24/7 via email. Please send all questions to [email protected] and we will respond within 48 hours.

TAXES AND DUTIES

All applicable taxes, duties, and custom fees are the sole responsibility of the customer. We have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges please contact your local customs office directly. It is required by custom authorities that we accurately state the value of your order on the package. The custom agents have sole discretion to hold or release your package. It is rare, but possible that customs may delay the delivery of your order.

REPAIR POLICY

We will repair any jewelry purchased through our website that is within 3 months of purchase. All jewelry purchased after this time period may require a repair fee. Not all products can be repaired due to availability, but will be handled on a case-by-case basis.